A 99.9% Server Uptime
Our hosting system is based on a reliable, enterprise–grade hardware configuration and a significantly customized variation of Linux. This is why, no matter what your site is, or how many web site visitors you’ve got, or even if there’s a distributed denial–of–service attack, our physical machines will remain up and running and your websites will remain online.
All our hosting packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s important to also build your own network architecture. That’s the reason why we set up a custom internal network in all our data center facilities. Based on enterprise–level Juniper routers and switches, our internal network allows for supersonic data transfer speeds and is also fully redundant.
In this way, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, irrespective of which web hosting plan you have picked.
A 30–Day Money–Back Guarantee
Like with any other service, when it is your cash at risk, you cannot feel really secure. This is exactly why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel satisfied with our hosting service or in case you wish to get an even more powerful web hosting solution, such as a VPS servers or even a dedicated servers – you will get your money back in full, without any concealed costs or return taxes.
24/7 Technical Support
We’ve conscientiously selected each member of our 24x7 support staff so that we can offer you the best client care service you can possibly get. Each of our customer service technicians has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they are at your disposal 24x7 – you can get in touch with them at any moment and they’ll get back to you as fast as possible.
Their average support ticket response time is below twenty minutes, whereas with other web hosting companies you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in under an hour.